I do get some questions over and over from a few (very agile and reflective) customers. They go something like this:

How many (and what) issues passed "Queue to Backoffice" workflow-step (for a specific category or some other filter)?¶

What issues was tested by insert tester.¶

Who is our "best" tester (as defined in 2 above)¶

How many (and what) issues are at or have passed workflow-step "Approved by customer". First part of question is easy, the second is not.¶

I would assume most people solve this with (redundant) extra custom fields tracking the above information (like tester or a checkbox for apprived by customer). Well, i do that too, but it's not all that good. I cannot handle retest and worst case i does contain the wrong info (i did the test and updated the issue but forgot to set the field).

I know the tables and i do take some of this info via SQL (some joins) but would love to get it via GUI (and in summary).

Is this a need for the rest of you as well?

/T