Vote #67156
未完了User support helper script
0%
説明
New script or additional switch to script/about that outputs all the info in script/about + redmine version information and automatically pastes it to a pastebin and outputs a url the user can share with support team. If there is a way to determine more about the environment (is it using passenger, fcgi, mongrel, thin, etc) that would be awesome.
Good way would be to use the pastebin.com API: http://pastebin.com/api.php
This way we can tell users "Run script/helpme" and give us the url so we can more efficiently troubleshoot.
journals
# auto paste to pastebin might be bad since users will want to review for sensitive data
# Should hook this up on Admin > Info also. Then it can pick up how it's hosted and we don't have worry which RAILS_ENV they are running in.
# It needs to be both web and cli, in case they have a problem with one or the other
*Information I would like to see* (includes the stuff from script/about already):
* Redmine Version
** @svn info@
** @git show HEAD@
** Point release installed from package
* Ruby version
* RubyGems version
* Rack version
* Rake version
* Rails version
* Active Record version
* Active Resource version
* Action Mailer version
* Active Support version
* Application root
* RAILS_ENV
* Database adapter
* Database schema version
* Information about the environment Redmine is installed
* Backend server information
** Is it running apache, nginx, passenger, thin, mongrel, etc.
*** If so what versions?
*** Where would the relevant log files for this backend typically be
** OS info
* Database
** Encoding
* Plugin List
** Including version info of each plugin
* Settings
** Theme name if non-default
** Message encoding (UTF8?)
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I have extended the @/admin/info@ view and the @script/about@ script with the information requested by Muntek. Automatic pasting to a website was not implemented because of possibly security implications. It is up to the user to paste it to a site herself.
You can find the patch in the feature branch on http://github.com/meineerde/redmine/tree/5420-redmine-info. It might need some additional unit tests, but for me, it does what is expected: Give me more debug information :) I would love to see this patch included into 1.0.2 to ease support in the forums and IRC.
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Holger:
Last I checked, that patch removed the Plugin Administration panel. Is that still the case?
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Any update on this Holger?
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related_issues
duplicates,Closed,6101,Show the unix user redmine is running as on the Info panel
duplicates,Closed,6827,Include Redmine version in script/about
duplicates,Closed,6834,script/about should show info about Redmine
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