Vote #67800
未完了Change Ticket Status from Closed to Open on Email Reply
0%
説明
When a customer replies via Email to an issue that was closed before, the Status should change to Open.
Otherwise there is no chance to get informed about a response of customers.
journals
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Reverting test change.
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There is a patch available at #7994
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related_issues
relates,New,11495,Reopen closed issues on reply by email